Telephony Service Voice Artist
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
HMRC's Telephony Service uses call routing announcements and messages to direct customers to the appropriate advisor or service to handle their call.
We use a Voice Artist to record professional outgoing messages and announcements for the Speech Application within the HMRC Telephony Services.
In order to maintain a fully functioning Voice Automation System, HMRC will need to record new messages and announcements using a professional Voice Recording Artist. (e.g. relating to EU Transition, Covid or new Government policy).
We would like to retain the services of the same Voice Artist to ensure consistency of customer experience on the new Telephony Service.
As well as continuity in HMRC tone, it will allow us to transfer and utilise a large amount of pre-existing material.
What the notice asks for
In order to maintain a fully functioning
In order to maintain a fully functioning Voice Automation System, HMRC will need to record new messages and announcements using a professional Voice Recording Artist. (e.g. relating to EU Transition, Covid or new Government policy).
We would like to retain the services
We would like to retain the services of the same Voice Artist to ensure consistency of customer experience on the new Telephony Service.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
Reveal who to approach at H M Revenue & Customs, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 9e5e90b0-6900-4559-8ec5-6d803b6ed45d
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- Telephony Service Voice Artist
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in IT Services
H M Revenue & Customs’s tender network
Similar open tenders
CivTech 12 - Challenge 12.4 - How can technology improve both the efficiency and the patient experience in NHS transport, starting with renal services?
NHS Greater Glasgow and Clyde
Framework Agreement for Connectivity Services for Educational Establishments
Norfolk County Council