North Central London NHS 111 Integrated Urgent Care

NHS North Central London (NCL) Integrated Care Board (ICB), hereafter referred to as the Authority is seeking to commission NCL 111 Integrated Urgent Care Service and invites suitably qualified providers to submit their tenders.

NCL ICB is responsible for allocating NHS budget and commissioning services.

ICBs are a key change in the Health and Care Act, and have replaced Clinical Commissioning Groups 'CCGs'.

These changes came into effect on 1 July 2022 More information about NCL ICB can be found using the following link. https://nclhealthandcare.org.uk/icb/north-central-london-integrated-care-board/ In 2015/16 NCL CCGs collaborated to commission a combined GP out-of-hours (OOH) and NHS 111 service across NCL.

The contract was set against a local specification that patients helped to develop but, since 2018, the service model has evolved in order to meet demand and align with national requirements.

The aim of the new NHS 111 IUC model across NCL is to be in line with national guidance and standards, with residents receiving high-quality complete episodes of care with an outcome such as, but not limited to:- • Consult and complete model with broader use of clinical skill • Advice and self-care • A face-to-face or virtual appointment for further assessment in a primary or urgent or emergency care setting • Repeat prescriptions • A multi-provider system working together to ensure patients get the right care, in the right place, at the right time • Current key performance indicators improved and maintained • Affordable and sustainable 111 IUC model.