RFP QuestBeta
ClosedStage · contract

Nottingham University Hospitals NHS Trust

Helpdesk System

IT ServicesCPV 72000000 72200000 72250000 72253000
Value£36k
Deadline22 Mar 2024
Published29 Apr 2024
RegionLondon
Timeline
Published 29 Apr 2024ClosedCloses 22 Mar 2024
Contract value in context
£36ktotal contract value
median £120k
this tender£0£3.5m

This sits below the typical range for IT Services contracts — a smaller, more accessible award. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

Freshworks' omnichannel customer-support platform consists of FreshDesk (Email,Social), FreshChat (chat), FreshCaller (telephony) and Freddy (AI/BOTS).

It enables teams to deliver exceptional customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting.

It is intuitive, configurable and offers value through flexible pricing plans to suit customers of all sizes.

Key requirements

What the supplier must deliver

01

Freshworks' omnichannel customer-support platform consists of FreshDesk

Freshworks' omnichannel customer-support platform consists of FreshDesk (Email,Social), FreshChat (chat), FreshCaller (telephony) and Freddy (AI/BOTS).

02

It enables teams to deliver exceptional customer

It enables teams to deliver exceptional customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting.

Derived from the notice text — always confirm against the original documents.

What this bid requires

Skills, tools & certifications

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Buyer intelligence

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Source & provenance
OCID
a77aae8d-e18f-4e7f-a4bc-a6deeaa3d113
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
CF-2337400D0O000000rwimUAA
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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