Torfaen County Borough Council
AI Foundation and Digital Front Door Services
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
SRS partner services face sustained pressure from rising demand, increasing complexity, workforce constraints and growing expectations for digital access.
Many core processes remain manual, fragmented, or duplicated, reducing productivity, increasing risk and limiting staff capacity for higher-value work.Partners are currently responding independently, trialling small-scale automation or using free AI tools without integration or consistent oversight.
This creates duplication, uneven progress and avoidable risk.The proposed investment provides a shared AI Management Hub as a common foundation, enabling AI to be integrated safely into systems, data and workflows across all partners.
It supports governance, service resilience and value for money through a single coordinated approach.Year one will deliver the shared AI Foundation, including a secure AI Management Hub integrated with existing systems and data, core AI tools for staff, a controlled replacement for ungoverned free AI tools, and the initial Digital Front Door capability for AI-assisted handling of citizen enquiries.
What the notice asks for
Many core processes remain manual, fragmented, or
Many core processes remain manual, fragmented, or duplicated, reducing productivity, increasing risk and limiting staff capacity for higher-value work.Partners are currently responding independently, trialling small-scale automation or using free AI tools without integration or consistent oversight.
This creates duplication, uneven progress and avoidable
This creates duplication, uneven progress and avoidable risk.The proposed investment provides a shared AI Management Hub as a common foundation, enabling AI to be integrated safely into systems, data and workflows across all partners.
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- OCID
- ocds-h6vhtk-06b897
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 058798-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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