RFP QuestBeta
Awarded · ResultStage · contract

National Highways

Application, Development & Maintenance (ADM)

IT ServicesCPV 72416000
Value£43.5m
Awarded1 Nov 2023
Published14 May 2024
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£43.5mtotal contract value
median £120k
this tender£0£47.0m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

The brief

Application, Development & Maintenance (ADM) Under the Service Operations Modernisation Programme (SOMP), National Highways is undergoing enhancements to improve Service Operations capability, modernise Services, reshape the Supplier landscape, and enhance the Operating Model of IT Service Operations.

As part of this transition towards the target operating model, we are establishing a new central Applications Function.

This function will have clearly defined processes and supporting contracts to assume the overarching responsibility for applications across National Highways.

In parallel with the establishment of the central Applications Function, we are actively recruiting multiple technical resources.

This approach aims to create a hybrid support model for application support, combining internal expertise with external resources as needed.

To gain a comprehensive understanding of our application estate, we have conducted a thorough discovery exercise.

The findings reveal a significant number of applications, approximately 1200 in total.

However, currently only 8% of these applications are fully managed by the Applications Team.

Based on projected future demands, it is evident that we need to support hundreds of applications through a centrally managed team.

In summary, National Highways is proactively establishing a central Applications Function, recruiting technical resources, and conducting a comprehensive review of the application estate.

Our goal is to enhance our support capabilities, improve the management of applications, and meet the evolving demands of the business.

This contract has been awarded to take on the full operational management of our existing suite of applications initially, under a standard contract with a fixed price.

As part of this arrangement, additional applications will be gradually onboarded into the supplier's support framework through a call-off agreement.

Key requirements

What the supplier must deliver

01

This approach aims to create a hybrid

This approach aims to create a hybrid support model for application support, combining internal expertise with external resources as needed.

02

Based on projected future demands, it is

Based on projected future demands, it is evident that we need to support hundreds of applications through a centrally managed team.

03

Our goal is to enhance our support

Our goal is to enhance our support capabilities, improve the management of applications, and meet the evolving demands of the business.

04

As part of this arrangement, additional applications

As part of this arrangement, additional applications will be gradually onboarded into the supplier's support framework through a call-off agreement.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
dd9683f9-4c0f-4ec7-b80f-e0734e5b9413
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_381073/1355629
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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