RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution.
The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs.
The solution should offer a conversational language model (AI) that would be available to citizens when they call.
What the supplier must deliver
The solution should offer a conversational language
The solution should offer a conversational language model (AI) that would be available to citizens when they call.
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Make the case to bid
Reveal who to approach at Bristol City Council, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- b148b160-0956-4adb-aedd-45cac468ada4
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BRISTOLCC001-DN737719-78168035
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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