Out of Hours Call Handling Service 2023
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.
CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday.
CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year.
These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open.
CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP.
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- OCID
- b855984d-a022-422b-8603-0b77650f9aea
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CHPH001-DN698009-29850675
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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