Customer Relationship Management (CRM) System Training and Process Review
This is a large award for Research & Development — above three-quarters of comparable contracts. Based on 20,405 valued Research & Development tenders in our corpus.
MP Customer Service Division (CSD) and the wider MP Directorate, requires the services of subject matter expert resources to provide 7 months of specialist external CRM training, process review and technical advice to assist in the delivery of CRM rollout across Major Projects (MP) and optimise integration with the Operations CRM system.
This work will also review and optimise business as usual (BAU) owner processes to help secure future organisational self-sufficiency in this field within Highways England.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at Highways England, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- b8a642d2-c716-481e-9c94-4629dd2a8d50
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_141474/784061
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Research & Development
Assembling the market network…
Highways England’s tender network
Assembling the network…