RFP QuestBeta
ClosedStage · contract

North Northamptonshire Council

North Northamptonshire Council Education Case Management System

IT ServicesCPV 72000000
Value£1.1m
Deadline17 Mar 2024
Published14 Jun 2024
RegionEast Midlands
Timeline
Published 14 Jun 2024ClosedCloses 17 Mar 2024
Contract value in context
£1.1mtotal contract value
median £120k
this tender£0£3.5m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

The project will deliver the following outcomes: The Education Case Management System will provide a central database for the Education Service and provide customer and partner portals.

There are several benefits expected to be seen by Children's Services, from the procurement of the Education Case Management System, including: Improving data quality by making it the only system that the service uses, integration with internal systems and portals and links to external systems from Ofsted and the Department of Work and Pensions; Efficiency by automating workflow (e.g., streamlining school admissions, and communicating through online portals); Improve effectiveness within the service (e.g., by reducing double keying by staff, and reconciliation of payments by the Finance team, and reducing duplication of information); Delivering improved communication with customers, partners, and between internal departments.

It will reduce calls and e-mails into the central Customer Services team and aims to reduce the number of complaints received; Improved access and accuracy for reporting, using data to manage services and make decisions using integrated business intelligence systems; Improved processing speeds and business continuity using advanced Cloud technology and Artificial Intelligence (AI) functionality, where appropriate; Improved contract management by a dedicated resource; and Improved and regular staff training, including using the Council's Learning and Development team.

Key requirements

What the supplier must deliver

01

The project will deliver the following outcomes

The project will deliver the following outcomes:.

02

The Education Case Management System will provide

The Education Case Management System will provide a central database for the Education Service and provide customer and partner portals.

03

There are several benefits expected to

There are several benefits expected to be seen by Children's Services, from the procurement of the Education Case Management System, including:.

04

Improving data quality by making it

Improving data quality by making it the only system that the service uses, integration with internal systems and portals and links to external systems from Ofsted and the Department of Work and Pensions;.

05

Improved access and accuracy for reporting, using

Improved access and accuracy for reporting, using data to manage services and make decisions using integrated business intelligence systems;.

Derived from the notice text — always confirm against the original documents.

What this bid requires

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Buyer intelligence

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Source & provenance
OCID
bd4257b4-2fd1-40a5-ae73-741bf35c5e41
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
NNC00000274
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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