Market Engagement Questionnaire for the Provision of an Adult Social Care Case Management System for the Isle of Wight Council

The Authority is looking to procure an Adult Social Care Case Management System (CMS) to ensure continued service delivery once the contract with our current supplier expires.

Our current contract for case management is shared with our local NHS Trust who have already procured a replacement; however, we wish to have better flexibility in our system & want to look to procure a system which meets the objectives & statutory duties of our organisation first.

In common with other local authorities, Adult Social Care on the IW is experiencing a number of pressures in providing social care for those in need.

There are more individuals coming into the system who require statutory/non-statutory support at the same time as a reduction in budgets & resources across all agencies.

We would like to invest in technologies that help us to mitigate those challenges whilst ensuring our workforce have access to a system which optimises the support for the people in our community.

A CMS is required to support approximately 500 staff across various departments in the authority to provide excellent services in adult social care.

The CMS will need to deliver multiple benefits, including, but not limited to: • Providing an intuitive, responsive user experience appropriate to all stakeholders • Providing appropriate Availability, Access, Authentication and Authorisation (AAA) • Meeting Statutory and Care Act 2014 and CQC obligations • Enabling effective engagement, participation, and collaboration between all stakeholders • Flexible and innovative, supporting the future aims and objectives of IWC business processes • Delivering effective and efficient continuous improvement to meet the ongoing growth and changes of the industry and service • Delivering meaningful, intuitive and timely integrated data and content by: a) achieving a '360 view' of the individual. b) including content and documents that are relevant to the individual; c) inform key decisions through powerful business intelligence, analytics and interactive reporting; d) support a reporting function to produce a range of statutory, standardised and adhoc intelligent reports with clear visualisation; e) enable faster decision making by reporting against real time information • Providing a knowledge management tool to share experience and knowledge across the customer facing teams • Enabling effective analysis, modelling & planning • Enabling the proactive resolution of service issues & providing good quality support, performance & reliability.• Compliant with GDPR including the right to be forgotten • Flexibility to allow edits or redesigns of assessment templates & other forms internally. • Enable effective data communication & interoperability with partners in the NHS and other local organisations. • Must be able to provide data as APIs to support internally developed ICT applications and systems. • Appropriately secure in all aspects for the sensitivity of information held.