RFP QuestBeta
Awarded · ResultStage · contract

Blackpool Coastal Housing

Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service

Business ServicesCPV 79715000 79713000 79342320
Value£500k
Awarded9 Jan 2023
Published8 Mar 2023
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£500ktotal contract value
median £66k
this tender£0£1.6m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

This contract is not a security contract, it has a much wider scope.

The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs.

They must have experience, competence and abilities to manage situations that may be sensitive and challenging.

The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently.

The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales.

The contract is for a period of two years with the option to extend for 1 plus 1 year.

Requirements

What the notice asks for

01

The Service Provider providing the customer care

The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs.

02

They must have experience, competence and abilities

They must have experience, competence and abilities to manage situations that may be sensitive and challenging.

03

The Service Provider must provide officers

The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently.

04

The Service Provider must be able

The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at Blackpool Coastal Housing, and generate a go-to-market strategy from their news, accounts and people.

Sign up free to unlock buyer intelligence

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Source & provenance
OCID
9827b08f-a873-4e4c-a669-9d0e63ce4084
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
BLACK001-DN646756-02149009
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Business Services

This view needs WebGL, which this browser has turned off.

Blackpool Coastal Housing’s tender network

This view needs WebGL, which this browser has turned off.
Also open now

Similar open tenders

003626 - Provision of Manned Security Guard Services at Aycliffe Secure Centre

Durham County Council

Closes 12 Oct 2026Business Services
£900kValue

003635 - Provision of Manned Security Guard Services at Durham County Council Depots

Durham County Council

Closes 9 Oct 2026Business Services
£1.0mValue