Southend-on-sea Borough Council
Further provision of Customer Self-Service Platform, Eforms & Mobile app via CCS Framework RM1557-12 G-Cloud 12 - Cloud Software
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Software & IT Systems band — a mid-scale opportunity. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Provision of a customer online self-serve portal.
This is a forms-based web portal and mobile app where customers can request services from SBC.
There is an optional sign up in which customers can receive updates for certain services and can view their council tax and benefits payments, previous service requests and bookings.
Our service area team are able to amend the platform by creating new user pathways, adding COTS modules, as well as basic UI features.
The service team are also able to view forms in progress, review tickets that have been raised by users and amend specific cases where needed.
The portal is module based with a bookings and payment function.
There are 3 integrations with back-office systems including recycling & waste, Highways and Revenues & Benefits.
What the notice asks for
Our service area team are able
Our service area team are able to amend the platform by creating new user pathways, adding COTS modules, as well as basic UI features.
The service team are also able
The service team are also able to view forms in progress, review tickets that have been raised by users and amend specific cases where needed.
There are 3 integrations with back-office systems
There are 3 integrations with back-office systems including recycling & waste, Highways and Revenues & Benefits.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
2 named, none in explicit obligation language. Each one is quoted from the notice.
Mobile app via CCS Framework RM1557-12 G-Cloud 12 - Cloud Software
Mobile app via CCS Framework RM1557-12 G-Cloud 12 - Cloud Software
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
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- OCID
- c185549e-e9e2-4939-975d-9aa4f5b097ba
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- DN613991
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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