Hosting, Support and Maintenance of Ofwat and Open Water websites and ongoing improvements for Ofwat website

The Supplier of this contract will work closely with the Ofwat team to: · Support Ofwat's maintenance and improvement of the websites so we best serve audiences and support our strategic objectives. · Ensure the website is secure and as accessible as possible to a wide range of audiences. · Align Ofwat's websites to latest government guidance/standards on website design, accessibility and functionality. · Align Ofwat's websites to latest government guidance/standards on website hosting and security. · Provide maintenance and support in line with agreed SLAs to ensure continuity of service via the website and address any functionality issues as and when they are identified. · Develop an annual product roadmap. · Offer expert advice on use of analytics and insight to monitor website performance and inform development. · Offer expert support and advice when answering queries on functionality, user experience, industry best practice and improvement works. · Investigate solutions and quote for improvement works when needed. · Manage arrangements for web hosting and security services for both websites. · Ensure the Ofwat websites are running on the latest versions of WordPress to ensure security and functionality.

The sites will be hosted in separate cloud instances for security and resilience. · It is a requirement of Ofwat that the hosting remain within the UK and that all data is stored and processed within the UK.

At the point of contract expiry, the Supplier will be expected to support the transition of all relevant data and associated elements to the incoming Supplier.

Overview of potential website development work We have identified a number of areas of the website that we would like to potentially improve and/or develop in the two year cycle of the contract.

At this stage while we do not have a timeline for development or set ideas about how much involvement we would need from the Supplier, they are included in this document as an indicator of the scope of work.

We would also welcome suggestions from the Supplier based on their expertise for ways we can continuously improve our website so that it meets user expectations and organisational needs.

Hosting zip files for download Hosting interactive Maps or graphics with pop out boxes Adding a 'recite me' function for translation of pages and to improve accessibility Changing the functionality of 'Publications' and 'Consultations' Building on the functionality of the News Centre Making the website 'HTML first' in functionality Altering website functionality to support more interactive graphic design elements