RFP QuestBeta
Awarded · ResultStage · contract

The North Yorkshire Council

Calabrio Work Force Management (WFM)

Software & IT SystemsCPV 48000000
Value£242k
Awarded28 Feb 2026
Published25 Mar 2026
RegionYorkshire and the Humber
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£242ktotal contract value
median £91k
this tender£0£1.1m

This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

Ancillary Services for a Mitel Contact Centre.

Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.

Buyer intelligence

Make the case to bid

Reveal who to approach at The North Yorkshire Council, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
1c5cb3bb-990f-45ef-8053-543427792691
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
20260325140023-104117
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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