RFP QuestBeta
ClosedStage · contract

Northumberland County Council

NCC1797 Case Management System

Software & IT SystemsCPV 48000000
Value£135k
Deadline11 Mar 2026
Published5 May 2026
RegionNorth East
Timeline
Published 5 May 2026ClosedCloses 11 Mar 2026
Contract value in context
£135ktotal contract value
median £91k
this tender£0£1.1m

This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.

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The brief

NCC requires a Case Management system which consists of centralised access to case files, documents, and templates.

Workflows: Automated processes that streamline high-volume tasks (e.g., prosecutions, safeguarding, planning) these would revert to manual input, requiring significant additional staffing.

HMCTS Common Platform Integration: Mandatory digital case management for criminal proceedings would demand repeated manual data entry unless Application Programming Interfaces (APIs) which are available in Iken Cloud are implemented A current Desktop case management system is being used by the Council's Legal Services section includes close integration with Microsoft's Outlook desktop however this version is no longer supported and therefore it is critical for NCC to move over to the cloud version.

The move from on-premise desktop to a cloud-based solution represents a change in working practices which supports secure access to Iken from anywhere with an internet connection.

Iken Cloud would eliminate the dependency on a Virtual Private Network (VPN) connection, ensuring uninterrupted access to the system and enhancing resilience and accessibility for hybrid/remote working

Key requirements

What the supplier must deliver

01

HMCTS Common Platform Integration: Mandatory digital case

HMCTS Common Platform Integration: Mandatory digital case management for criminal proceedings would demand repeated manual data entry unless Application Programming Interfaces (APIs) which are available in Iken Cloud are implemented.

02

A current Desktop case management system is

A current Desktop case management system is being used by the Council's Legal Services section includes close integration with Microsoft's Outlook desktop however this version is no longer supported and therefore it is critical for NCC to move over to the cloud version.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
cc16d052-c27d-41f3-9844-0fd454574ec0
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
OPEN25032026123447
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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