CCP002 – Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a “single source of truth” for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council’s payment system.
The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems.
Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.
What the supplier must deliver
Customer Relationship Management (CRM) system which can
Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council;.
Complaints, Compliments and Comments system which can
Complaints, Compliments and Comments system which can provide a “single source of truth” for complaints;.
Corporate Room and Events Booking system
Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council’s payment system.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-02deab
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 022332-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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