London Borough of Waltham Forest
Contact Centre Omnichannel Solution
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre.
This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
What the notice asks for
This transition aims to enhance communication reliability
This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
3 named, none in explicit obligation language. Each one is quoted from the notice.
Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Skills, tools & certifications
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Make the case to bid
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- OCID
- cd52ce8c-bda8-4c51-8945-8f1e26c7a86a
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- LBOWF001-DN723555-40316082
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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