Income Maximisation Project

At Thirteen, we've been working to help improve the lives of people in our neighbourhoods for years.

We provide our customers with homes, support and opportunities to grow.

We own and manage 35,000 properties across the North East and Yorkshire and offer a home for life, providing housing and support services.

We're here for anyone who needs a home and a helping hand too.

We're the largest housing provider in the North East of England, and amongst the biggest 25 nationally, but we remain locally responsive.

We work hard to support communities in the places we have homes to help address the social, economic and environmental issues that matter to our customers and partners.

Further information is available on the Group's website www.thirteengroup.co.uk This tender is for software required (hereinafter "the Service") to Thirteen Housing Group Limited a registered community and benefit society under number 7522 whose registered office is at Hudson Quay, Windward Way, Middlesbrough, TS2 1QG The purpose of this tender is to provide all interested parties with the opportunity to propose an accurately priced solution for the provision of an Intelligent automation risk based artificial intelligence and machine learning approach to caseload management and collecting debt which also includes an integrated call handling and text messaging solution.

This will work alongside our current housing management system, Orchard but also has the capacity to work alongside other housing management systems if this was to change.

Through behavioural science the system must optimise the benefits of nudge theory to ensure that as a business we maximise our income through maximising automation opportunities and ensuring that manual intervention is made only when needed and in a way that will provide Thirteen with the best outcome.(Insert goods/services/works required )- contract title in accordance with the Specification of requirements, terms and conditions of contract.