YORKSHIRE WATER SERVICES LIMITED
CM3419 Customer Insights
Framework ceiling £3,000,000 — the most the agreement may spend across all suppliers and call-offs, not a contract value.
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
Yorkshire Water Services Ltd is seeking to establish a Customer Insights Framework to support the delivery of its strategic objectives for Asset Management Period 8 (AMP8).
This framework will enable Yorkshire Water to access high-quality, flexible, and innovative customer research and insight services to inform decision-making, regulatory compliance, and customer-centric service design.
The framework will appoint a panel of experienced suppliers capable of delivering a broad range of qualitative and quantitative research methodologies.
These may include, but are not limited to, customer satisfaction tracking, willingness-to-pay studies, behavioral insights, segmentation, vulnerability research, digital engagement analysis, and co-creation activities.
The appointed suppliers will play a critical role in supporting Yorkshire Water's obligations to Ofwat, including the development of robust and defensible customer evidence for business planning and performance commitments under AMP8.
Suppliers will be expected to demonstrate strong expertise in regulatory research, water sector experience (or analogous regulated industries), and the ability to deliver insight that drives tangible business outcomes.
The framework is intended to be multi-supplier, ensuring a diverse mix of capabilities and approaches.
Yorkshire Water is particularly interested in partners who can offer innovative techniques, advanced analytics, and inclusive engagement strategies to ensure representation of all customer groups, including hard-to-reach and vulnerable populations.
Through this procurement, Yorkshire Water aims to build long-term, collaborative partnerships with insight providers who can support its ambition to deliver exceptional service, enhance customer trust, and meet regulatory expectations effectively and efficiently.
What the notice asks for
The framework will appoint a panel
The framework will appoint a panel of experienced suppliers capable of delivering a broad range of qualitative and quantitative research methodologies.
Suppliers will be expected to demonstrate strong
Suppliers will be expected to demonstrate strong expertise in regulatory research, water sector experience (or analogous regulated industries), and the ability to deliver insight that drives tangible business outcomes.
Yorkshire Water is particularly interested in partners
Yorkshire Water is particularly interested in partners who can offer innovative techniques, advanced analytics, and inclusive engagement strategies to ensure representation of all customer groups, including hard-to-reach and vulnerable populations.
Through this procurement, Yorkshire Water aims
Through this procurement, Yorkshire Water aims to build long-term, collaborative partnerships with insight providers who can support its ambition to deliver exceptional service, enhance customer trust, and meet regulatory expectations effectively and efficiently.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
The appointed suppliers will play a critical role in supporting Yorkshire Water's obligations to Ofwat, including the development of robust and defensible customer evidence for business planning and performance commitments under AMP8.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
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- OCID
- ocds-h6vhtk-065527
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 076643-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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