We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs. The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver: Cost efficiency and value for money Enhanced recovery outcomes Improved customer experience The new approach will modernise our debt recovery strategy by: Introducing early-stage digital collection solutions to reduce default rates Enabling proactive customer engagement earlier in the recovery journey Maximising return on investment (ROI) through smarter, data-driven interventions Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.
This open tender from Southern Water Services Limited was published in 2026. The Collection & Recovery Services contract with a submission deadline of 4 March 2026.
This UK government contract opportunity is part of the public procurement process, openly available via Find a Tender.
2 Feb
Published
Current
Open for Bids
4 Mar
Deadline
Contract value not disclosed
UK tender activity (12 months)
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Important deadlines and milestones
Tender opportunity made public on Find a Tender
Final deadline for bid submission
Common Procurement Vocabulary codes for this tender
Business services: law, marketing, consulting, recruitment, printing and security
Business services: law, marketing, consulting, recruitment, printing and security
This is a public procurement by Southern Water Services Limited. All UK government contracts are publicly accessible for transparency.
This Southern Water Services Limited tender is open for bids. Deadline: 04/03/2026. Submit your proposal via Find a Tender.
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UK tender activity (12 months)
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