RFP QuestBeta
ClosedStage · tender

Accent Housing

Contact Centre as a Service (CCaaS)

Communications EquipmentCPV 32571000
ValueValue not published
Deadline4 Mar 2022
Published28 Jan 2022
RegionNationwide
Timeline
Published 28 Jan 2022ClosedCloses 4 Mar 2022
Who to contact
Procurement@AccentGroup.org

The procurement contact named on the official notice.

How to submit
Open the submissions portal

The submission route named on the official notice.

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The brief

Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS).

The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications.

Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable.

The solution will provide the business with a future looking solution that is suitable for its needs.

Key requirements

What the supplier must deliver

01

Accent Housing Limited are seeking the services

Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS).

02

The solution required needs to be

The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications.

03

Must be multi-channel, feature rich and capable

Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable.

04

The solution will provide the business

The solution will provide the business with a future looking solution that is suitable for its needs.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
ocds-h6vhtk-031089
Stage
tender · Open
Source
Find a Tender
Buyer ref
002544-2022
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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