Covid 19 Vaccinations Programme - Helpline Service - Call Handling
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will: 1. provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and 2. provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System 3. use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS).
4.
The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass
What the notice asks for
The service provision is for an outbound
The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will:.
1. provide help and support to members
1. provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and.
2. provide an alternative to the online
2. provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System.
3. use the 119 telephone number
3. use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS).
The service works in support of
The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass.
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- bc169c68-1164-44d2-ac22-8d36c05654a0
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- contract · Contract
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