RFP QuestBeta
Awarded · ResultStage · contract

H M REVENUE & CUSTOMS

CRM Helpdesk Software

Software & IT SystemsCPV 48000000
Value£1,569,600
Awarded11 Jul 2025
Published23 Oct 2025
RegionLondon

£1,569,600 — awarded.

Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£1.6mtotal contract value
median £91k
this tender£0£1.7m

This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

Call of contract from G-Cloud 14 CCS framework (RM1557.14) for the provision of a Helpdesk Software Service .

Contract term is 36 months with the option for an additional 12 month extension

The gates

What this notice demands of you

2 named, none in explicit obligation language. Each one is quoted from the notice.

Crown Commercial Service frameworkFrameworks & routes to market
Call of contract from G-Cloud 14 CCS framework (RM1557.14) for the provision of a Helpdesk Software Service .
G-Cloud / Digital MarketplaceFrameworks & routes to market
Call of contract from G-Cloud 14 CCS framework (RM1557.14) for the provision of a Helpdesk Software Service .

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

What this bid requires

Skills, tools & certifications

Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.

Buyer intelligence

Make the case to bid

Reveal who to approach at H M REVENUE & CUSTOMS, and generate a go-to-market strategy from their news, accounts and people.

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Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Source & provenance
OCID
1ee8ea5d-471e-4d5e-98f3-91eb0f9ebbe6
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
CW103429
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Software & IT Systems

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H M REVENUE & CUSTOMS’s tender network

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