RFP QuestBeta
Awarded · ResultStage · award

Norfolk County Council

Customer Experience Platform

IT ServicesCPV 48000000
ValueValue not published
Awarded
Published17 Apr 2023
RegionNationwide
Outcome — awarded
GOSS Interactive Ltd

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
sourcingteam@norfolk.gov.uk

The procurement contact named on the official notice.

The brief

The Council has procured a SaaS solution to unify and simplify its customer experience platform, thereby reducing the need for interfaces and making it easier and more cost efficient to manage and develop.

This platform includes a contract management solution and an email marketing solution.

Buyer intelligence

Make the case to bid

Reveal who to approach at Norfolk County Council, and generate a go-to-market strategy from their news, accounts and people.

Sign up free to unlock buyer intelligence

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Source & provenance
OCID
ocds-h6vhtk-02c097
Stage
award · Awarded
Source
Find a Tender
Buyer ref
010910-2023
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Software & IT Systems

This view needs WebGL, which this browser has turned off.

Norfolk County Council’s tender network

This view needs WebGL, which this browser has turned off.
Also open now

Similar open tenders

CA18409 - Apprenticeship Enrolment, Delivery and Quality Management Platform - Request for Engagement (RFE)

Bedford College

Closes 2 Dec 2026Software & IT Systems
Value not publishedValue

Provision of Corporate Technology Platform (EcoSystem)

Scottish Police Authority

Closes 5 Oct 2026IT Services
£51.7mValue