HIGHWAYS ENGLAND COMPANY LIMITED
Customer Experience Tracker 2021
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
The Customer Experience Tracker (CET) will be a robust, systematic survey instrument that can quantitatively monitor and track changes in core variables over time; be used to understand who our customers are, their needs and priorities, and provide benchmarks at national and regional level to support and shape services to meet customer needs.
It will help to understand what works and to inform investment decisions to maintain and improve customer services over time.
The CET will build on Highview the current survey for measuring customer experience and eventually replace it.
What the notice asks for
It will help to understand what works
It will help to understand what works and to inform investment decisions to maintain and improve customer services over time.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- 734eed70-1895-4bd3-92bd-8c78b309b5f3
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- Customer Experience Tracker 2021(1)
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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