Customer Journey Mapping
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation.
Customer Journey Mapping activity will underpin a new Customer Experience & Stakeholder Management strategy and will inform strategic activity and delivery of the strategy in Years 2 and 3.
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What the notice asks for
With the recent creation of a new
With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
Reveal who to approach at Natural Resources Wales, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- ocds-h6vhtk-02fedf
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 012445-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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