Customer Lab Research Recruitment Contract
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Research & Development — above three-quarters of comparable contracts. Based on 20,405 valued Research & Development tenders in our corpus.
HM Revenue & Customs (HMRC) is undergoing a transformation to become a more customer-centric organisation.
To support this goal, HMRC has established a Customer Lab to better understand customer experiences across their end-to-end Journey with HMRC services.
This contract is for the provision of participant recruitment services to support the Customer Lab.
The appointed supplier will be responsible for recruiting individuals to take part in qualitive research and insight sessions conducted by HMRC's internal research team.
Sessions are expected to involve small-to-medium sample sizes, typically between 30 -60 participants per project.
What the supplier must deliver
To support this goal, HMRC has established
To support this goal, HMRC has established a Customer Lab to better understand customer experiences across their end-to-end Journey with HMRC services.
This contract is for the provision
This contract is for the provision of participant recruitment services to support the Customer Lab.
The appointed supplier will be responsible
The appointed supplier will be responsible for recruiting individuals to take part in qualitive research and insight sessions conducted by HMRC's internal research team.
Sessions are expected to involve small-to-medium sample
Sessions are expected to involve small-to-medium sample sizes, typically between 30 -60 participants per project.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 7d67641b-449d-4465-bb53-8580ef4be5fb
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CW101212
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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