RFP QuestBeta
Awarded · ResultStage · contract

English Heritage-Procurement

Customer Relationship Management (CRM) Programme - System Implementation and Support Partner - AWARD

IT ServicesCPV 72000000 72200000 72210000 72212000
Value£2.3m
Awarded2 Aug 2021
Published31 Jan 2022
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£2.3mtotal contract value
median £120k
this tender£0£3.5m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

The brief

An Implementation and Support Partner is needed to assist English Heritage in its delivery of a new Customer Relationship Management (CRM) application and associated technologies.

English Heritage is soon to complete a programme which will move much of the architecture onto the Microsoft Azure cloud platform.

As part of the broader Technology Services strategy, we are focused on using Microsoft technologies where possible.

Following a discovery exercise in early 2020 we can confirm that we are looking to implement a Microsoft Dynamics CRM solution.

It is anticipated that additional applications (such as Power Platform, Sharepoint etc) will be needed to meet the minimum requirements.

English Heritage is undertaking this procurement in accordance with the Public Contracts Regulations 2015 (as amended) and will use the Competitive Dialogue (CD) award procedure.

Details of this process can be found in the EHTX Descriptive Document - CRM Competative Dialogue which has been uploaded for this opportunity.

Key requirements

What the supplier must deliver

01

An Implementation and Support Partner is needed

An Implementation and Support Partner is needed to assist English Heritage in its delivery of a new Customer Relationship Management (CRM) application and associated technologies.

02

Following a discovery exercise in early 2020

Following a discovery exercise in early 2020 we can confirm that we are looking to implement a Microsoft Dynamics CRM solution.

03

It is anticipated that additional applications (such

It is anticipated that additional applications (such as Power Platform, Sharepoint etc) will be needed to meet the minimum requirements.

Derived from the notice text — always confirm against the original documents.

What this bid requires

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Source & provenance
OCID
b72b5db1-af10-4d35-8337-d565b6da1fc5
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
P/REF EH 00001706 - AWARD
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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