Customer Research Surveys
£330,000 — awarded (may include priced options or extensions).
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
The Karbon Group seek an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF).
Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes.
Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender.
Several customer survey types and methodologies make up our Customer Experience Framework: • Perception surveys (Tenant Satisfaction Measures and Pulse) • Transactional surveys (service specific following a transaction) • Occasional ad hoc research surveys We seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.
What the notice asks for
The Karbon Group seek an experienced research
The Karbon Group seek an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF).
We seek an experienced research agency
We seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
Reveal who to approach at Karbon Homes, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- ocds-h6vhtk-05ec7b
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 024153-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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