RFP QuestBeta
Awarded · ResultStage · contract

HM Land Registry

Customer Satisfaction Tracking Services

Business ServicesCPV 79000000 79300000
Value£732k
Awarded4 Aug 2023
Published27 Sept 2023
RegionNationwide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£732ktotal contract value
median £66k
this tender£0£1.6m

This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.

The brief

Provision of a granular and comprehensive customer satisfaction tracking and insight methodology services.

The quarterly research study will provide broad tracking of HMLR's professional customer base and their satisfaction of its core services and products.

The contract is for an initial term of 3 years (36 months) but provides for an additional 2 x 12 month optional extension periods (24 months) at the Buyer's sole discretion.

Maximum term is until 17/09/28 (60 months or 5 years).

Requirements

What the notice asks for

01

The quarterly research study will provide broad

The quarterly research study will provide broad tracking of HMLR's professional customer base and their satisfaction of its core services and products.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
3e529bf4-b133-4026-a4bd-2ac9f8c0d9e7
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
HMLR700816
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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