Independent NHS Complaints Advocacy
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Health & Social Care band — a mid-scale opportunity. Based on 32,734 valued Health & Social Care tenders in our corpus.
The Independent NHS Complaints Advocacy Service in County Durham is provided in two parts: • Level 1 - Information and Advice: to include signposting, self-help, core office functions and marketing • Level 2 - Direct Advocacy provision.
Where a Service User needs the assistance of a qualified Advocate to help them to make their complaint Since April 2013, Local Authorities have had a statutory duty to commission independent advocacy services to provide support in order for people to make a complaint about their NHS care or treatment.
NHS Complaints advocacy is a specialist service which supports people who are considering, or wishing to make a complaint about the health services they receive.
It bridges gaps between people and services, giving people the confidence, skills and power to raise concerns and let health services know when things have gone wrong.
In this context advocacy can help people to have their concerns aired and considered before they make a formal complaint.
The need for NHS complaints advocacy has developed as many people find it difficult to raise a concern or make a complaint, especially in cases where they are receiving on-going support from the services they wish to complain about.
Others find the complaints handling process confusing and complex and need reassurance and practical support to navigate their way through.
The Council believes that the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) applies to this contract.
The tender documents can be accessed free of charge at www.nepo.org utilising reference DN635145
What the notice asks for
Since April 2013, Local Authorities have had
Since April 2013, Local Authorities have had a statutory duty to commission independent advocacy services to provide support in order for people to make a complaint about their NHS care or treatment.
The need for NHS complaints advocacy has
The need for NHS complaints advocacy has developed as many people find it difficult to raise a concern or make a complaint, especially in cases where they are receiving on-going support from the services they wish to complain about.
Others find the complaints handling process confusing
Others find the complaints handling process confusing and complex and need reassurance and practical support to navigate their way through.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
2 named, none in explicit obligation language. Each one is quoted from the notice.
The tender documents can be accessed free of charge at www.nepo.org utilising reference DN635145
The Council believes that the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) applies to this contract.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at Durham County Council, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- d31649f0-0375-49a4-88a6-a3b8c22ba599
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- DCC001-DN635145-67127293
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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