Isle of Wight Independent Health Complaints Advocacy Service
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Health & Social Care band — a mid-scale opportunity. Based on 32,734 valued Health & Social Care tenders in our corpus.
The Isle of Wight Council ("the Authority") invites Tenders from suitably qualified suppliers ("Potential Suppliers") for the provision of the Isle of Wight Independent Health Complaints Advocacy Service.
The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government.
The current contract ends on March 31st 2022.
The Isle of Wight Council is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they received.
The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations.
The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England.
The Service will also support individual complaints when they concern health services, supporting the client through the appropriate complaints process(es).
This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman.
What the notice asks for
The provider will deliver services that meet
The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations.
The service will support patients, service users
The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England.
The Service will also support individual complaints
The Service will also support individual complaints when they concern health services, supporting the client through the appropriate complaints process(es).
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- d35c1fd9-ad35-48c8-9c9c-27d3b1d854ff
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- IOW001-DN572347-56289257
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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