RFP QuestBeta
Awarded · ResultStage · contract

Ofgem

Independent Phone Line for Consumer PPM Experiences

Communications EquipmentCPV 32412100 32412000 32523000
Value£45,191
Awarded1 Jan 2023
Published11 May 2023
RegionUK-wide

£45,191 — awarded.

Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£45ktotal contract value
median £101k
this tender£0£2.9m

This sits in the lower-middle of the Radio, TV & Communications Equipment band — a mid-scale opportunity. Based on 6,686 valued Radio, TV & Communications Equipment tenders in our corpus.

The brief

Ofgem launched a webform, which will enable consumers to share their experience of having a PPM installed.

Ofgem recognise that a webform on its own may mean that some consumers are unable to share their experience, and these may be the very consumers with vulnerability issues that Ofgem want to hear from.

Ofgem therefore recognises the value in setting up a phone line to run alongside the webform, to support consumers in completing the webform, who would otherwise be digitally excluded.

Requirements

What the notice asks for

01

Ofgem launched a webform, which will enable

Ofgem launched a webform, which will enable consumers to share their experience of having a PPM installed.

02

Ofgem therefore recognises the value in setting

Ofgem therefore recognises the value in setting up a phone line to run alongside the webform, to support consumers in completing the webform, who would otherwise be digitally excluded.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

1 named, none in explicit obligation language. Each one is quoted from the notice.

Ofgem launched a webform, which will enable consumers to share their experience of having a PPM installed.

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

Buyer intelligence

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Source & provenance
OCID
d7a639c8-fb90-406b-8b3a-920e015b82ca
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
MT229369
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Radio, TV & Communications Equipment

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Ofgem’s tender network

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