Department of Business, Energy and Industrial Strategy (BEIS)
Delivery of the European Consumer Centre Services (ECCS)
This sits in the lower-middle of the Government & Public Administration band — a mid-scale opportunity. Based on 5,438 valued Government & Public Administration tenders in our corpus.
BEIS will award a contract to Chartered Trading Standards Institute to continue delivery of the ECCS from July 2019 to December 2020.
The ECCS runs a website and phone helpline providing information and advice to UK consumers looking to access a service or services from a trader based in another Member State.
Consumer advisors, with wide knowledge of consumer rights legislation, provide advice and information to consumers on cross-border issues, by phone and email.
It is provided in accordance with the Services Directive 2006/123/EC.
The contract covers the cost of running the service only.
The ECCS provides: general information on the requirements applicable in other Member States in relation to accessing or exercising service activities, in particular those relating to consumer protection; general information on the means of redress available in the event of a dispute between service provider and recipient; and contact details of organisations from which assistance can be sought.
What the supplier must deliver
Consumer advisors, with wide knowledge of consumer
Consumer advisors, with wide knowledge of consumer rights legislation, provide advice and information to consumers on cross-border issues, by phone and email.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- dedd694f-3db2-4684-804a-51e1727b94c3
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BIP398900047
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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