Digital Front Door Online portal 2022
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
Dudley Council was seeking a partner to deliver a digital self-service solution to connect with and serve our residents.
Our aim is to provide an outstanding customer service at reduced cost.
The solution must include integration with back-office systems and enable us to update residents on their requests.
The Council was seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors.
We expect the solution to deliver a wide range of online capability including:• allow us to manage our interactions with residents seamlessly across all channels,• enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, • be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service and streamline our processes.
What the notice asks for
Our aim is to provide an outstanding
Our aim is to provide an outstanding customer service at reduced cost.
The solution must include integration with back-office
The solution must include integration with back-office systems and enable us to update residents on their requests.
We expect the solution to deliver
We expect the solution to deliver a wide range of online capability including:• allow us to manage our interactions with residents seamlessly across all channels,• enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision,.
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- OCID
- ocds-h6vhtk-034a99
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 009929-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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