AwardedOCID: ocds-h6vhtk-05d7e1

Discharge Support Services with Digital Task Management

Provision of on-the-day discharge support for patients leaving hospital, coordinated through a digital booking and task allocation platform. The service must enable rapid deployment of personnel (staff and/or volunteers) to deliver practical discharge support in community and home settings. • Expedite safe and timely patient discharge. • Provide flexible, same-day support using a digital management platform. • Ensure consistent nationwide coverage with local delivery. • Guarantee rapid completion of assigned tasks. Digital Booking & Task Management Platform • Platform available to WM5G discharge co-ordinators for real-time booking. • Ability to upload, assign, and track multiple tasks per patient. • Visibility of task status, personnel availability, and completion updates. • Secure data handling in line with NHS IG requirements. Workforce Model • Access to a range of personnel, including staff and/or volunteers. • Capability to allocate tasks to appropriate individuals based on geography and skill set alignment. • Ability to scale resources according to demand. • Mandatory: Tasks must be allocated within 2 hours from time of upload and completed within 4 hours. • Supplier must demonstrate systems and capacity to meet this SLA. Geographic Coverage • Mandatory: Nationwide coverage. • Delivery must take place at a local level, with appropriate deployment networks Core Task Types Suppliers must include, as a minimum: • Home setup for discharge (e.g., basic safety/preparation). • Patient transport • Equipment setup or placement in the home. • Shopping or collection of essential items. • General practical discharge support (e.g., welfare check, light duties). • Weekly wellbeing checks Service Standards • 2-hour guarantee assignment of task, 4 hour completion. • Real-time task status updates via the platform. • Robust escalation and contingency arrangements. • Staff/volunteers trained to relevant standards. • Safeguarding, health and safety, and DBS compliance. • Staff insured to undertake relevant tasks

Buyer
WM5G LIMITED
Contract Value
Value not disclosed
Deadline
No deadline set
Published
2 Feb 2026
Interactive

About This WM5G LIMITED Contract

This award stage contract from WM5G LIMITED was published in 2026. The Discharge Support Services with Digital Task Management contract.

This UK government contract opportunity is part of the public procurement process, openly available via Find a Tender.

Contract Analytics

Key Metrics

0Match
0%
Match
50%
Urgency
30%
Value

Sector Distribution

General100%

Contract Timeline

2 Feb

Published

Current

Award Phase

Value Analysis

Contract value not disclosed

Market Activity

-38%

UK tender activity (12 months)

Discharge Support Services with Digital Task Management - Scope of Work

0 phases • 0 requirements • 3 capabilities

Required Capabilities

platformdatacompliance
  • Provision of on-the-day discharge support for patients leaving hospital, coordinated through a digital booking and task allocation platform. The service must enable rapid deployment of personnel (staff and/or volunteers) to deliver practical discharge support in community and home settings.
  • Expedite safe and timely patient discharge.
  • Provide flexible, same-day support using a digital management platform.
  • Ensure consistent nationwide coverage with local delivery.
  • Guarantee rapid completion of assigned tasks.
  • Digital Booking & Task Management Platform
  • Platform available to WM5G discharge co-ordinators for real-time booking.
  • Ability to upload, assign, and track multiple tasks per patient.
  • Visibility of task status, personnel availability, and completion updates.
  • Secure data handling in line with NHS IG requirements.
  • Workforce Model
  • Access to a range of personnel, including staff and/or volunteers.
  • Capability to allocate tasks to appropriate individuals based on geography and skill set alignment.
  • Ability to scale resources according to demand.
  • Mandatory: Tasks must be allocated within 2 hours from time of upload and completed within 4 hours.
  • Supplier must demonstrate systems and capacity to meet this SLA.
  • Geographic Coverage
  • Mandatory: Nationwide coverage.
  • Delivery must take place at a local level, with appropriate deployment networks
  • Core Task Types
  • Suppliers must include, as a minimum:
  • Home setup for discharge (e.g., basic safety/preparation).
  • Patient transport
  • Equipment setup or placement in the home.
  • Shopping or collection of essential items.
  • General practical discharge support (e.g., welfare check, light duties).
  • Weekly wellbeing checks
  • Service Standards
  • 2-hour guarantee assignment of task, 4 hour completion.
  • Real-time task status updates via the platform.
  • Robust escalation and contingency arrangements.
  • Staff/volunteers trained to relevant standards.
  • Safeguarding, health and safety, and DBS compliance.
  • Staff insured to undertake relevant tasks

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Contract Value

Fixed PriceSingle contract value agreed upfront
Value not disclosed

Key Dates

Important deadlines and milestones

UK Time

Notice Published

Tender opportunity made public on Find a Tender

Mon, 2 Feb 2026
Passed

What This WM5G LIMITED Contract Means

For Citizens

This is a public procurement by WM5G LIMITED. All UK government contracts are publicly accessible for transparency.

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This WM5G LIMITED contract has been awarded. Review for market intelligence.

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Market Activity

+100%

UK tender activity (12 months)

WM5G LIMITED

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Quick Facts

Stage
Award
Status
complete
CPV Codes
0

Reference ID

ocds-h6vhtk-05d7e1

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