Cloud-hosted Telephony System
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Cloud-hosted Software as a Service (SaaS), Telephony platform specifically supporting the following: • Contact Centre Telephone calls • Call Recording • Telephone statistical reports • Call Routing • Natural language processing • Telephone based self-service • Web Chat • Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally.
The decision taken to award this contract was made on 31 July 2023.
The contract award was made using G-Cloud 13 Key Criteria Search.
The search resulted in a single supplier.
What the supplier must deliver
Physical desktop phones system The service required
Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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Make the case to bid
Reveal who to approach at Sheffield City Council, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- e5ac2eed-e7b1-4537-9ce2-39ace8db4d36
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 20230809135233-104130
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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