UCLPartners Procurement Services
MAINT4511 - RFL - VIEWPOINT SYSTEM SUPPORT
£61,657 — awarded.
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Repair & Maintenance band — a mid-scale opportunity. Based on 15,278 valued Repair & Maintenance tenders in our corpus.
MAINT4511 - RFL - VIEWPOINT SYSTEM SUPPORT - CONTACT KATHERINE BROTHWOOD 0207 7940500 EXT.
33598 KATHERINE.BROTHWOOD@NHS.NET - QUOTE REF / CONTRACT NO.
SSQ-20821 - COVER (across all RFL sites) This Service Agreement is to provide remote support from HealthNetConnections Head Office.
Service Desk is available from 09:00 - 17:00 Monday to Friday.
All support calls logged and tracked on HealthNetConnections CRM system with unique incident number.
Product updates released with full release notes.
Access to training throughout the year from HealthNetConnections.
Engineer call outs if required to be determined by Service Desk.
Optional additional amount for out of hours/weekends software updates.
This entitles you to a maximum of 2 software updates out of hours or at a weekend at no additional charge.
3 year fixed service contract @£20,552.29 per annum.
This amount to be paid in 3 equal amounts annually in advance of contract renewal. £20,552.29 to be paid each year on or before 1st January 2016, 2017 and 2018
What the notice asks for
This Service Agreement is to provide remote
This Service Agreement is to provide remote support from HealthNetConnections Head Office.
All support calls logged and tracked on
All support calls logged and tracked on HealthNetConnections CRM system with unique incident number.
Engineer call outs if required to
Engineer call outs if required to be determined by Service Desk.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- e69acfd5-714e-4a63-b28a-eb9d076cd50f
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- LPPUCLPPS01-DN226065-17707192
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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