Telecare Monitoring System (Software)
Hanover on Call (HOC) is seeking to upgrade its existing telecare monitoring system to achieve the following outcomes: • Alignment with Hanover's telephony and data centre infrastructure requirements as we relocate our office in 2018; • Providing modern ways of working in line with current industry standards with a greater level of automation for HOC agents and support team; • It future proofs the service to enable the service to expand to provide services to 3rd parties.
The contract is for 3 years with the option to extend for one year plus one year. (Maximum of 5 year term)
What the supplier must deliver
• Providing modern ways of working in
• Providing modern ways of working in line with current industry standards with a greater level of automation for HOC agents and support team;.
• It future proofs the service
• It future proofs the service to enable the service to expand to provide services to 3rd parties.
Derived from the notice text — always confirm against the original documents.
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- OCID
- e9d7d9fc-e382-48bb-97ce-def1d2df9cb0
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_142562/586310
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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