Norwich City Council e-Tendering
9662 - Customer support officer for the customer contact centre in City Hall, Norwich - AWARD
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits below the typical range for Business Services contracts — a smaller, more accessible award. Based on 57,319 valued Business Services tenders in our corpus.
Norwich city council has a busy customer contact centre and reception (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum.
Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc.
The council has a need to provide a Customer support officer (CSO) who will be located in the customer contact centre on a daily basis.
NoCC are offering an opportunity for a company to supply a CSO for a period of one year with an option to extend the contract for an additional two years (on a one year at a time basis).
The council requirement is for a regular CSO and a relief CSO to be trained for this role.
It has been proven that a regular "face" in the contact centre has a positive impact on the overall ambiance on a day to day basis with both customers and council staff alike.
The new contract is planned to commence 18 July 2017 Please note that there are TUPE implications with this contract.
What the notice asks for
The council has a need to provide
The council has a need to provide a Customer support officer (CSO) who will be located in the customer contact centre on a daily basis.
NoCC are offering an opportunity for
NoCC are offering an opportunity for a company to supply a CSO for a period of one year with an option to extend the contract for an additional two years (on a one year at a time basis).
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
Please note that there are TUPE implications with this contract.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
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- OCID
- ea95337f-7b2d-444e-9f61-42460c23c954
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- NRW/CCT/9662/B - AWARD
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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