Eastlight is seeking to appoint a suitably qualified and experienced service provider to deliver a comprehensive 24‑hour Support Alarm Call Handling Service. The successful partner will be responsible for delivering a responsive, reliable, and customer‑focused call monitoring and escalation service to support Eastlight residents who use our alarm, telecare, or emergency call devices. The contract will run for an initial period of three (3) years, commencing on or around 1 July 2025. Eastlight reserves the right to extend the contract by up to two (2) additional periods of twelve (12) months each, subject to mutual agreement and satisfactory performance.
This award stage contract from Eastlight Community Homes was published in 2026. The EAST0779 - Provision of Warden Alarm Response Services contract.
This UK government contract opportunity is part of the public procurement process, openly available via Find a Tender.
2 Feb
Published
Current
Award Phase
Contract value not disclosed
UK tender activity (12 months)
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Tender opportunity made public on Find a Tender
This is a public procurement by Eastlight Community Homes. All UK government contracts are publicly accessible for transparency.
This Eastlight Community Homes contract has been awarded. Review for market intelligence.
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UK tender activity (12 months)
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