STA - GMS - annual support agreement
£26,081 — awarded.
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits below the typical range for IT Services contracts — a smaller, more accessible award. Based on 36,449 valued IT Services tenders in our corpus.
Annual support agreement for GMS Application and Portal on a Dynamics 365 platform.
Trillium Systems Limited will provide the Customer with support services covering the Supported Software, specifically focused on supporting the core application functionality, related application services and databases, covering: • Core Application support covering "out the box" usage of Supported Systems • Custom functionality developed by Trillium for the Client • Trillium Solution Accelerator functionality Service Allocation Credits for general advice and guidance Service Allocation Units are allocated in hour units whereby one unit equals 1 hour.
Units are deducted once a change request is approved.
Units can be applied against the following Trillium services: • Development & Customisation • Analysis / Estimation • Consulting & Training • Project Management • Testing & Deployment • Reactive maintenance, actioning any maintenance tasks required; • Custom functionality, defined as developments made above and beyond core application support; • Infrastructure and Integration where the systems reside on or integrate to other systems (e.g. payment integration, Exchange, etc); • End User advice and guidance, where the user has been trained up to the required level, where the user training level has been approved by both Trillium Systems Limited and the Customer; • Variations & Change requests • Advice and Guidance on process, usage and best practice
What the notice asks for
Annual support agreement for GMS Application
Annual support agreement for GMS Application and Portal on a Dynamics 365 platform.
Trillium Systems Limited will provide the Customer
Trillium Systems Limited will provide the Customer with support services covering the Supported Software, specifically focused on supporting the core application functionality, related application services and databases, covering:.
Core Application support covering "out the box"
Core Application support covering "out the box" usage of Supported Systems.
Custom functionality, defined as developments made above
Custom functionality, defined as developments made above and beyond core application support;.
Infrastructure and Integration where the systems reside
Infrastructure and Integration where the systems reside on or integrate to other systems (e.g. payment integration, Exchange, etc);.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ecb59373-a269-4a9c-a1ff-e0e97a6174fe
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- C/REF 00000411
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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