Escalated Customer Complaints
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Research & Development band — a substantial contract for the sector. Based on 20,405 valued Research & Development tenders in our corpus.
We are committed to providing excellent service in the wide range of interactions we have with our customers, regardless of whether they are engaging with us as a doctor, member of the public, employer or in any other capacity.
Sometimes we get things wrong, or are unable to help our customers in the way they would like.
Our customer complaints process gives our customers a voice to provide feedback on our services, and the GMC receives approximately 2500 customer complaints per year.
To ensure the highest standards in our handling of customer complaints the GMC commissioned an independent review of our complaints handling in 2014.
In addition to acting on the recommendations of the independent review we have been working to attain accreditation from the British Standards Institute (BSI) for ISO 10002 Complaints Handling, being accredited in January 2016.
Following a recommendation of the independent review and with GMC Council's approval we have appointed a suitably qualified organisation to independently review our new complaints handling processes on an annual basis.
GMC Council has asked that we explore the feasibility of having a final and independent external examiner of individual customer complaints which have been escalated through our internal process.
This escalation will be at the discretion of the GMC and will be based on a criteria determined by the GMC.
What the notice asks for
Our customer complaints process gives our customers
Our customer complaints process gives our customers a voice to provide feedback on our services, and the GMC receives approximately 2500 customer complaints per year.
To ensure the highest standards in our
To ensure the highest standards in our handling of customer complaints the GMC commissioned an independent review of our complaints handling in 2014.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- 5bca38c2-401b-49dc-bfd5-f0f7f6121459
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- MT193737
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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