RFP QuestBeta
Awarded · ResultStage · contract

The University of Kent

EW18_001 - Enquiry Handling Tool

Software & IT SystemsCPV 48000000
Value£205k
Awarded18 Jan 2019
Published3 Feb 2019
RegionSouth East
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£205ktotal contract value
median £91k
this tender£0£1.1m

This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

The University procured an enquiry handling system to manage enquiries across the University to provide a seamless visible solution that addresses student and staff needs.

The system will sit across organisational boundaries allowing staff and students to easily track the progress of their queries and have access to a self-service knowledge handling system with the ability to escalate issues that are more challenging to resolve.

Requirements

What the notice asks for

01

The University procured an enquiry handling system

The University procured an enquiry handling system to manage enquiries across the University to provide a seamless visible solution that addresses student and staff needs.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
c9a40511-cee6-455d-a76f-7b9559b89222
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
BIP374028086
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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