Exploring Digital Disadvantage
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.
This research seeks to take an exploratory, qualitative approach to the topic of digital disadvantage.
By talking to people who are - or may be at risk of being - digitally disadvantaged, and hearing more about their lived experiences of accessing and using digital services, we hope to improve our understanding of what policy interventions might be needed to better serve them and consider how we might measure and monitor digital disadvantage over the longer-term.
The research should look at experiences of digital disadvantage across sectors we regulate (in particular telecoms, media, news and online safety), considering the gateways and connectivity services that facilitate the consumption of communications by consumers.
We are interested in understanding consumer experiences with digital communications services through the lenses of: accessibility, ability, affordability, attitude and awareness.
Key research aims are: 1.
To understand lived experiences of digital disadvantage and how these manifest for different people, depending on demographics and personal characteristics.
2.
To explore how these experiences can or might lead to poorer short- or long- term outcomes, and so build understanding of what issues there might be within existing digital services.
3.
To understand how current protections and policy initiatives for consumers and citizens fail to address - or potentially worsen - outcomes.
In addition, we want to use the findings of this research to inform how we carry out research with digitally disadvantaged groups, to help us improve Ofcom's research practice in the future.
What the notice asks for
Digitally disadvantaged, and hearing more about their
digitally disadvantaged, and hearing more about their lived experiences of accessing and using digital services, we hope to improve our understanding of what policy interventions might be needed to better serve them and consider how we might measure and monitor digital disadvantage over the longer-term.
The research should look at experiences
The research should look at experiences of digital disadvantage across sectors we regulate (in particular telecoms, media, news and online safety), considering the gateways and connectivity services that facilitate the consumption of communications by consumers.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
In addition, we want to use the findings of this research to inform how we carry out research with digitally disadvantaged groups, to help us improve Ofcom's research practice in the future.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at OFCOM, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 6bf8dcad-5963-4da2-ae24-e30b7ed1b318
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_434400/1372435
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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