Contract for The Provision of a CRM Solution
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
The Council intends to procure a strategic Customer Relationship Management (CRM) platform to enable it to transform the customer and staff experience.
The CRM platform will provide a proactive customer experience, automate processes and provide workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff.
The strategic platform will replace our main existing CRM and workflow tools by either bringing them together in one place or offering an alternative solution to the CRM that we currently have in place.
Further information and the ITT documents are available via the OPEN Tender portal.
A Prior Information Notice was published on the 17th December 2024 to inform suppliers about market engagement.
What the supplier must deliver
The CRM platform will provide a proactive
The CRM platform will provide a proactive customer experience, automate processes and provide workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at Northumberland County Council, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- f000f631-7c08-4a35-b605-ce531b6797f4
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- NCC1433
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Software & IT Systems
Assembling the market network…
Northumberland County Council’s tender network
Assembling the network…
Similar open tenders
STH Endoscopy Management Solution (EMS)
Sheffield Teaching Hospitals NHS Foundation Trust
Provision of Mobile Voice & Data Services- BCH
The Police and Crime Commissioner for Bedfordshire Police, Cambridgeshire Constabulary, and Hertfordshire Constabulary (BCH)