RFP QuestBeta
Awarded · ResultStage · contract

The Riverside Group Limited

Customer Relationship and Case Management (CRCM) Solution - AWARD

Software & IT SystemsCPV 48000000 48400000 48440000 72000000 72200000 72260000
ValueValue not published
Awarded13 Jul 2023
Published12 Jan 2024
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

The brief

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.

The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support (RCS) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2 Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Requirements

What the notice asks for

01

O The current state systems landscape in

o The current state systems landscape in Riverside Care and Support (RCS).

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
f19b65f2-6b1e-4b22-8491-3d0e1adf8142
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
IT-599-6-BS/0006 - AWARD
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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