Folkestone and Hythe District Council
New Customer Relationship System (ICT Transformation Project)
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer".
Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support).
Contract was directly awarded to Arcus Global Limited following thorough analysis of suppliers offer against specification.
What the supplier must deliver
Procurement was through CCS G-Cloud Framework RM1557.10
Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support).
Derived from the notice text — always confirm against the original documents.
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- OCID
- fd272f51-b293-40dc-963e-f81b43c53c57
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- SHEPWAY001-DN371956-22359325
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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