DVLA - Driver Vehicle and Licencing Agency
Provision of UK Customer Satisfaction Index Report
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits below the typical range for Research & Development contracts — a smaller, more accessible award. Based on 20,405 valued Research & Development tenders in our corpus.
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually.
DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'.
What the supplier must deliver
DVLA has purchased bespoke analysis from this
DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'.
Derived from the notice text — always confirm against the original documents.
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- OCID
- febd037f-b1a6-4351-b014-ff68da93b603
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_272899/984789
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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