Further Competition under Framework Agreement RM3808 Network Services 2 - Lot 13 Contact Centre Services
Framework ceiling £52,316 — the most the agreement may spend across all suppliers and call-offs, not a contract value.
This is a contract result notice, not an open opportunity. Details from the official award data.
Wychavon District Council is inviting tenders in a Further Competition exercise .
This invitation to tender is issued under CCS framework agreement RM3808 Lot 13 Contact Centre Services.
The Council requires the successful provider to * Provide Support and maintenance for the existing Mitel telephone system * Review the existing telephone system and advise on how to improve resilience, efficiency and update/remove any areas of system no longer under support. *Provide expert advice on options for developing the telephony to meet the requirements of flexible and agile working.
To allow staff working from all locations to be able to access telephony and be accessible by telephony wherever they are working. *Provide expert advice on options for integrating the Mitel telephony with Microsoft 365, particularly Microsoft Teams, to improve the communications available for all staff, whether office based, working flexibly, or working mobile.
The successful bidder must as a minimum be a Mitel Gold Partner and a Microsoft Silver Partner.
What the notice asks for
Provide Support and maintenance for the existing
Provide Support and maintenance for the existing Mitel telephone system.
Review the existing telephone system and advise
Review the existing telephone system and advise on how to improve resilience, efficiency and update/remove any areas of system no longer under support. *Provide expert advice on options for developing the telephony to meet the requirements of flexible and agile working.
The successful bidder must as a minimum
The successful bidder must as a minimum be a Mitel Gold Partner and a Microsoft Silver Partner.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named in obligation language, 2 mentioned. Each one is quoted from the notice.
The successful bidder must as a minimum be a Mitel Gold Partner and a Microsoft Silver Partner.
Further Competition under Framework Agreement RM3808 Network Services 2 - Lot 13 Contact Centre Services
Further Competition under Framework Agreement RM3808 Network Services 2 - Lot 13 Contact Centre Services
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at Wychavon District Council, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 375e2df1-f51f-45e9-a7b9-3b73b8318203
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- WYCHAVON001-DN484030-60696073
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
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Wychavon District Council’s tender network
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